Refund policy

At BANITO, we strive to provide you with high-quality products and excellent customer service. However, we understand that sometimes issues can occur. Please read our return policy carefully to understand the conditions and procedures for returning items.

Eligibility for Returns and Refunds

  1. Damaged Items Only: We only accept returns and offer refunds for items that are damaged upon arrival. To qualify for a return, you must provide clear evidence that the product was damaged.

  2. Evidence Required:

    • Photographs: Please take clear photos showing the damage to the item. Multiple angles are preferred to fully capture the issue.
    • Video: Additionally, record a short video highlighting the damaged areas of the product. This video helps us understand the extent and nature of the damage more comprehensively.

Return Process

  1. Contact Us: As soon as you receive a damaged item, contact our customer support team at support@banito-fashion.com within 7 days of receiving the product. Please include your order number, a brief description of the damage, and attach the required photo and video evidence.

  2. Review: Our customer support team will review the evidence within 2 business days. If the damage is verified, we will provide you with instructions on how to return the item.

  3. Return Shipping: You will be responsible for shipping the damaged item back to us. Ensure the product is securely packed to prevent any further damage during transit. We recommend using a trackable shipping service for your return.

  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund. Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method.

Important Notes

  • Return Window: Requests for returns must be made within 7 days of receiving your order. Returns initiated after this period will not be accepted.
  • Condition of Returns: Only items that are returned in their original condition (apart from the reported damage) will be eligible for a refund.
  • Non-Returnable Items: Items that are not damaged, or for which no photographic and video evidence of damage is provided, will not be eligible for return or refund.

We appreciate your understanding and cooperation in following our return policy. Our goal is to ensure your satisfaction and resolve any issues promptly and fairly.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at support@banito-fashion.com

Thank you for shopping with us!

BANITO Team