Shipping policy

We are committed to providing you with a smooth and efficient shopping experience. Below you will find our comprehensive shipping policy, outlining shipping times, costs, and other essential details.

Shipping Times and Methods

  1. Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

  2. Shipping Time:

    • Standard Shipping: Estimated delivery time is 10-15 business days, depending on the destination.
    • Expedited Shipping: Estimated delivery time is 3-7 business days, available at an additional cost. Please shop@banito-fashion.com and include the item name or link and your address if you want your item to be delivered in 3-7 business days

Please note that shipping times may vary due to factors beyond our control, such as customs delays or carrier-related issues.

Shipping Costs

  1. Standard Shipping:

    • Free standard shipping on orders over $50.

  2. Expedited Shipping:

    • Calculated after contacting us at shop@banito-fashion.com based on the destination and weight of the package.

International Shipping

We are pleased to offer international shipping to GCC countries, Jordan and Iraq. Please be aware of the following:

  1. Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. BANITO is not responsible for any customs charges or delays.

  2. Shipping Time: International delivery times can vary widely depending on the destination country and its customs processes. Typical delivery times range from 14-30 business days.

Order Tracking

  1. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package on the carrier’s website.

  2. Lost or Delayed Packages: If your package is delayed or lost, please contact our customer support team at support@banito-fashion.com We will work with the carrier to resolve the issue as quickly as possible.

Shipping Address

  1. Accuracy: Please ensure that all shipping information is accurate and complete. [Your Store Name] is not responsible for orders shipped to incorrect addresses provided by the customer.

  2. Changes: If you need to change your shipping address after placing an order, please contact us immediately at support@banito-fashion.com Address changes can only be made before the order has been shipped.

Damaged or Missing Items

  1. Damaged Items: If your order arrives damaged, please follow our return policy for damaged items, which includes providing photo and video evidence of the damage.

  2. Missing Items: If any items are missing from your order, please contact our customer support team at support@banito-fashion.com within 7 days of receiving your order. We will investigate the issue and work to resolve it promptly.

Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer support team at support@banito-fashion.com We are here to assist you and ensure your shopping experience is as seamless as possible.

Thank you for choosing BANITO!